Frequently Asked Questions

Ordering is straightforward. Browse the range, add the products you want to the cart, enter your shipping details, choose your cryptocurrency and apply a discount code if you have one. Review the shipping information carefully before submitting the order, because the label is created from the details entered at checkout.

In response to significantly increased demand across our range, the minimum order has increased to $400 and applies to every order. When you submit the order we show you a payment panel with the wallet address for the network you chose, a QR code and the exact amount to send. Your order is held while we confirm the payment, and moves into processing once the transaction is visible on-chain.

The QR code contains the payment address for the network you selected, so your wallet can fill the address in for you. Scan it, check the address and the network in your wallet, then send the exact amount shown.

You can also copy the address and the amount straight from the payment panel with the copy buttons.

We send three emails:

• Email 1: Order received. Sent as soon as you place the order. It repeats the wallet address, the network and the amount, and it is the email you reply to with your transaction ID.
• Email 2: Payment confirmed. Sent once we can see your payment and the order moves into processing.
• Email 3: Dispatched. Sent when the order ships, with the tracking number needed to follow the shipment.

If an expected email does not arrive, check spam, promotions and filters first, then open a support ticket with your order number.

Right now we accept BTC, ETH, USDT (ERC-20), USDT (TRC-20), TRX and LTC. If you need to ask about a different coin, open a support ticket before you place the order. Other coins can sometimes be accommodated, but they must be confirmed first.

You pick the network at checkout, and we show you the one address that belongs to it. Never send a coin to an address that was issued for a different network.

Two common routes are:

Wallet route: Install a wallet, for example Exodus, buy BTC or LTC through an integrated provider such as Banxa, then scan the QR code on your order confirmation and send from that wallet.

Exchange route: Use a reputable exchange such as CoinSpot, fund the account, buy BTC or LTC, then send to the address displayed on your order confirmation. New users may be asked by the exchange to complete an account or withdrawal check before funds are released.

Withdrawal timing is controlled by the wallet provider or exchange and can vary, so allow for any provider checks or delays before starting checkout. There is a step-by-step walkthrough on our how to buy crypto page.

Reply to your order email with the transaction ID (TXID) and the coin and network you used. Your order stays on hold until the payment is visible on-chain and we have matched it to your order.

Confirmation time depends on the network and the fee you paid, so allow for normal network confirmations. If your wallet or exchange has not actually broadcast the transfer yet, confirm any withdrawal email and check that the provider has released it.

Open a support ticket with your order number, the transaction ID and the amount you sent. We will confirm the exact outstanding amount and the address to send it to.

Do not send a second payment until we have replied with that amount, and never send it to an address you were not given for this order.

Open a support ticket immediately with your order number, the transaction ID, and the coin and network you used.

Be aware that a transfer sent on the wrong network usually cannot be recovered by anyone, which is why the network is shown beside the address at checkout, on your order confirmation and in your order email. Always check that label before you send.

The shipping label is created from the name and address entered at checkout, and those are the details used for delivery. Check the house number, postcode, parcel locker details and any delivery instructions before submitting the order. If a correction is needed, contact support immediately; once processing begins, a change may no longer be possible.

When tracking records the parcel as delivered to the supplied address, delivery is treated as complete. Loss, theft or collection by another person after that delivery scan is outside the store’s control.

Packages are plain and practical. The focus is protection and privacy.

Yes. Parcel lockers can be used. Just make sure the locker details are entered correctly at checkout.

Open a support ticket promptly with the order reference, a clear description of the issue and original photos of the item and packaging. Genuine issues are reviewed from the information and evidence provided, and all payments remain final.

Fabricated, staged, altered or AI-generated evidence submitted in support of a false claim is treated as abuse; a confirmed case may permanently restrict ordering access and may be shared with trusted operators for abuse prevention.

Guest checkout is available. A registered account keeps order history, current-order tracking, support tickets and affiliate tools together in one place.

New affiliate applications are currently paused; the affiliate program itself remains active.

Existing valid codes continue to work where eligible, customers can continue using them for the standard discount, and earned store credit continues through the normal automated system.

Access to sensitive areas is restricted at the infrastructure level. We follow a “minimum necessary” principle, limiting access and data handling to what is required to operate the order.

Support is available for existing paid orders and for the specific checkout or payment issues covered in this FAQ.

Head to our support ticket page and fill in the form. You will get a response within 24 hours, usually much sooner. For fastest handling, include:

• Your order number
• The email used at checkout
• For payment issues: transaction hash, coin and network used
• For delivery issues: your tracking number

We maintain open review threads so you can see unfiltered customer experiences and a long history of deliveries and outcomes.

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